Shipping policy

Last updated: 10 Oct 2025

Where we ship

We currently ship to member states of the European Union. Some products may have specific shipping countries pre-defined.
Note: Certain remote regions and territories may have longer delivery times or a surcharge (e.g., Canary Islands, Madeira/Azores, Ceuta/Melilla, Åland Islands, Réunion, Guadeloupe, Martinique, Mayotte, French Guiana). If a surcharge applies, you’ll see it at checkout or we’ll contact you before shipping.

Processing times

  • Orders are processed within 1–2 business days (Mon–Sat, excluding public holidays).

Fulfilment & origin

We work with trusted EU-based suppliers and logistics partners. Your order may ship from different EU warehouses depending on stock availability. Items in the same order may arrive in separate parcels at no extra cost.

Shipping methods & estimates

At checkout you’ll see the services available to your address. Typical timelines after dispatch:

  • Standard EU shipping: 2–7 business days

These are estimates; carriers may experience occasional delays due to weather, peak seasons, or local disruptions.

Rates

  • Shipping rates are calculated at checkout based on order value.

  • 5,99€ for orders equal or above 80€

  • 7,99€ for orders below 80€

Tracking

  • You’ll receive a shipping confirmation email with tracking as soon as your parcel leaves the warehouse.

  • Tracking may take up to 24–48 hours to activate after you receive the link.

Duties & taxes

  • Within the EU: no customs duties are due for intra-EU shipments; VAT is included where applicable.

  • If a product ships from outside the EU (future case): local duties/taxes may apply and are the customer’s responsibility unless stated otherwise at checkout. We’ll disclose the origin and any applicable charges before you pay.

Delivery issues

Incorrect address or undeliverable packages
Please review your shipping address carefully at checkout. If a parcel is returned to us due to an incorrect or incomplete address, refusal, or failure to collect, we can reship it (additional postage may apply) or refund the item price minus the original shipping cost.

Lost or delayed packages
If your order hasn’t arrived 7 business days after the latest carrier estimate, please:

  1. Check the tracking link and your mailbox/parcel locker.

  2. Ask neighbors/reception.

  3. Contact the carrier with your tracking number.
    Use our contact page within 14 days of the missed estimate and we’ll help open an investigation or send a replacement/refund where appropriate.

Damaged items
If your item arrives damaged, use our contact page within 48 hours of delivery with your order number, photos of the packaging and item, and we’ll arrange a solution.

Shipping restrictions

  • We can’t ship to PO Boxes in some countries or to carrier-restricted addresses. If this affects your order, we’ll contact you promptly.

  • Hazardous or oversized items may have limited service options.

Order changes & cancellations

We start preparing orders quickly; if you need to change or cancel, use our contact page as soon as possible. We’ll do our best, but changes aren’t guaranteed once the order is processing or shipped.

Split shipments

To get your items to you faster, we may ship from multiple warehouses. You’ll receive separate tracking emails for each parcel.

Support

Questions about shipping? Reach us at Get in touch with us – WagglyHub (Mon–Sun). Please include your order number in all messages.