Services are live as from 30th of June 2026. You can recommend your favorite pet service provider and start earning Nexus points when they do their first transaction.

We’re building a Europe‑wide network. Rollout will start in multiple cities and countries: Belgium, France, Netherlands, Italy, Germany, Spain and Portugal.

At launch we’re focusing on: Pet sitting & Pet walking, Pet training, Pet grooming, Pert Boarding and Pet hotel & SPA (board/daycare & grooming). More categories will be added over time.

• Browse vetted providers by service, date, location, and rating.
• Book securely on our site.
• Receive confirmations and updates by email.
• After the service, rate your experience and collect Nexus points to use in a following service/shop ordering.

Pricing is set by providers and shown upfront before checkout. No hidden fees and no need for expensive subscription plans. Platform fees of 15% will apply on the transaction and will be deducted from the provider fee.

Yes. Use Nexus Forward (our referral form) to recommend trusted providers, or send details via the Contact page [Get In Touch]. By doing so you are not only helping your favorite service provider but also helping the community to get access to it.

Join Nexus for free. See our loyalty program conditions in Nexus Program. Every transaction earns you points automatically.

Yes we intend to evolve our service offering into different and new areas. You will be notified soon via our communication channels. If you wish to propose a service you really need, do let us know. We are here to provide a useful and helpful platform for the community.

We commit to listen to our clients and are engaged into creating an evolving plan for new features that corresponds to the market needs.

For standard services (walks, grooming, training, sitting), cancelling a confirmed booking before it takes place incurs a €3 administration fee, with the remainder refunded within 5–10 business days. Accommodation bookings (hotel & spa with overnight stays) follow the provider's own cancellation policy shown at booking, and the platform fee is non-refundable. No-shows are treated as fully performed.

You can open a dispute within 24 hours after the scheduled end of the service (e.g. the service wasn't performed, was materially different from the listing, or your pet was harmed). Payment to the provider is held until the dispute is resolved, and outcomes can be a full release, full refund, or proportional split.

Our important program Adopt & Rescue hub is a free space where shelters, rescuers and pet lovers connect to help animals find homes. No fees or barriers. We also spotlight adoptable pets and run give‑back campaigns with our partner shelters.

A non-partner provider is a non verified nor endorsed pet-care professional or business listed on WagglyHub purely for discovery purposes. Their profile gives you a direct link to their own website or booking platform, where all reservations, payments and contracts are handled entirely by the provider under their own terms and conditions. WagglyHub is not involved in, and has no visibility over the transaction once you leave our platform.

Because we believe a good pet owner experience means having the full picture. Rather than only showing providers integrated into our system, we want to give you a broad view of available services in your area. Think of non-partner listings as options available for you to decide. We point you in the direction you need but the relationship is directly between you and the provider.

With a partner provider, everything happens on WagglyHub: you browse, book, pay, rate and, if needed, raise a dispute. All within our platform and covered by our policies. With a non-partner provider, WagglyHub only provides the link for your assessment. Once you leave our site, you are on their website, and their own terms, pricing and cancellation rules apply. WagglyHub has no visibility into, or control over, what happens after the redirect.

No. Booking and payment happen on the provider's own website or platform. WagglyHub is not involved in the transaction and does not process or hold any payment on your behalf for non-partner services.

No. WagglyHub's Refund Policy, dispute mechanism and buyer protections apply exclusively to bookings made through the WagglyHub Marketplace (partner providers). For non-partner providers, any issue regarding cancellations, refunds or service quality must be resolved directly with the provider under their own policies and applicable local consumer law.

No. Nexus points are awarded on transactions processed through the WagglyHub platform. Since non-partner bookings are made and paid externally, they do not qualify for Nexus rewards.

Yes. Non-partner providers can apply to join the WagglyHub Marketplace and become fully integrated partners - claiming their profile. On the other hand, If you know a provider you'd like to see on the platform, you can recommend them via our [Nexus Forward] referral form and earn Nexus points when they complete their first transaction.